Contact us

Depending on the nature of your enquiry, you can find the best contact details below.

Contact addresses

Head Office
Tolpits Lane, Watford, Herts WD18 9RN
Tel: 01923 425000

General enquiries

Main switchboard number: +44 (0) 1923 425000

Retailer enquiries

Retailer Hotline: 0800 8 40 50 60

Player enquiries

National Lottery website:

Media enquiries

Allwyn Press Office (including urgent out-of-hours media enquiries): +44 (0) 20 7632 5711

Good Causes or funding enquiries

Lottery Good Causes website:

The National Lottery Funding Helpline: 028 9568 0143

International business enquiries

Allwyn Group Website:

Allwyn statement regarding fourth National Lottery licence

It has been officially confirmed that the suspension that prevented the Gambling Commission from formally awarding the fourth National Lottery licence to Allwyn Entertainment Ltd has been lifted.

A letter to the people of the United Kingdom from the Founder of KKCG, Owner of Allwyn Entertainment

Everyone at KKCG and Allwyn Entertainment remains horrified by Russia’s brutal invasion of Ukraine. It is a senseless act of aggression that must be condemned in the strongest possible terms, and we are doing all we can to support the brave Ukrainians impacted by the barbarism of Vladimir Putin’s regime.

Sir Keith Mills' Open Letter for Change

In the next few weeks, the regulator of the National Lottery, the Gambling Commission, will decide who will be the future operator for the National Lottery.

Allwyn to appoint Justin King as Chair upon conclusion of the Fourth National Lottery Licence Competition

Allwyn (UK) is pleased to confirm its plan to appoint Justin King as Chair to lead its lottery operations upon successful conclusion of the Fourth National Lottery Licence Competition.

Media enquiries

If you're a journalist with a media enquiry, please call the Allwyn Press Office on
+44 (0) 20 7632 5711 (for urgent out-of-hours enquiries too).